All Systems Operational
Debit Cards Operational
Faster Payments Operational
International Transfers Operational
Direct Debits Operational
New Account Opening ? Operational
iOS Application Operational
Android Application Operational
Customer Support ? Operational
Funding by Debit Card ? Operational
Open API ? Operational
Text Messaging Operational
Mobile Wallets (Apple, Google, Samsung & Garmin Pay) Operational
Post Office Deposits / Withdrawals Operational
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019
Resolved - Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Aug 17, 14:10 UTC
Monitoring - We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Aug 17, 13:14 UTC
Update - We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.
Aug 17, 12:41 UTC
Update - We are continuing to investigate this issue.
Aug 17, 09:54 UTC
Investigating - We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.
Aug 17, 09:51 UTC
Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This incident has been resolved
Aug 15, 12:20 UTC
Investigating - We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.
Aug 15, 11:56 UTC
Resolved - A temporary issue with card and wallet transactions has been resolved.
Aug 15, 08:37 UTC
Monitoring - A temporary issue with card and wallet transactions has been resolved. We will continue to monitor
Aug 15, 08:22 UTC
Update - We are continuing to investigate this issue.
Aug 15, 08:19 UTC
Investigating - We are experiencing some issues with card transactions which may be declined. We are looking to resolve ASAP.
Aug 15, 07:42 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019
Completed - The scheduled maintenance has been completed.
Aug 11, 06:15 UTC
Update - Planned Maintenance Sunday 11th August between 03:15 and 06:15 is now complete.
Aug 11, 05:57 UTC
Update - Planned Maintenance Sunday 11th August
between 03:15 and 06:15 is now complete.
Set status to “Complete”
Aug 11, 05:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:15 UTC
Scheduled - Planned maintenance for 3 hours between 03:15 and 06:15 Sunday 11th August. Your card may be declined during this period, please withdraw cash as a backup if you’ll need it.
Aug 9, 16:14 UTC
Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.