The issue has been resolved for both Android and iOS customers. Thank you for your patience and sorry for any inconvenience this has caused today.
Jun 26, 12:43 UTC
Good news for Android users: A new release is available in Google Play. Installing this update will allow you back into the app. Google normally stagger roll outs across the user base so if you cannot see it right now it will appear soon.
Jun 26, 11:11 UTC
We're sorry that you're experiencing issues opening your apps this morning. We've hit a snag in the sequencing of changes to our servers and mobile apps which has resulted in you being asked to update your app when an update isn't yet available. We're busy working on a fix and the likely outcome at this stage is that you will need to update your iOS /Android app. Your current account is working as normal - debit cards, direct debits, standing orders, scheduled payments and notifications are all unaffected, but your app can't be opened. We will provide further updates as we have them this morning. If you urgently need help, please contact customer support via web chat or email firstname.lastname@example.org
. You can also join the Starling Bank customer community https://community.starlingbank.com
for updates. Again, we apologise for the inconvenience.
Jun 26, 11:03 UTC
Launching the Starling banking apps is asking users to download a mandatory upgrade which is not available in the App Store or Google Play.
Jun 26, 09:57 UTC