All Systems Operational
Debit Cards Operational
Faster Payments Operational
International Transfers Operational
Direct Debits Operational
New Account Opening ? Operational
iOS Application Operational
Android Application Operational
Customer Support ? Operational
Funding by Debit Card ? Operational
Open API ? Operational
Text Messaging Operational
Mobile Wallets (Apple, Google, Samsung & Garmin Pay) Operational
Post Office Deposits / Withdrawals Operational
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
Sep 13, 13:08 UTC
Monitoring - We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
Sep 13, 12:36 UTC
Investigating - Some customers may experience issues with their card transaction. Please do re-try. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Sep 13, 11:51 UTC
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - We're sorry if you experienced a problem with your card payment; most transactions were successful, but there may be a delay in some of these transactions appearing on your feed. The issue has now been fixed and transactions are now processing as normal. We're sorry for any inconvenience.
Sep 11, 13:58 UTC
Monitoring - We’re sorry if you experienced a problem with your card payment earlier today. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
Sep 11, 12:37 UTC
Investigating - Some customers may experience issues with their card transaction. Please do re-try. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Sep 11, 11:43 UTC
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - We’re sorry our card payments were down earlier on 9 September. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
Sep 9, 15:35 UTC
Monitoring - Earlier today some customers may have experienced issues with card transactions. The situation is now stable however we continue to monitor closely.
Sep 9, 14:43 UTC
Identified - We are still experiencing issues with some card transactions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Sep 9, 13:43 UTC
Monitoring - Some customers may have experienced issues with card transactions earlier today. We are now seeing more stability. We will continue to monitor the situation.
Sep 9, 13:38 UTC
Identified - We are currently experiencing issues with some card transactions. You can still withdraw cash at the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Sep 9, 11:52 UTC
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.