All Systems Operational
Debit Cards Operational
Faster Payments Operational
International Transfers Operational
Direct Debits Operational
New Account Opening ? Operational
iOS Application Operational
Android Application Operational
Customer Support ? Operational
Funding by Debit Card ? Operational
Open API ? Operational
Text Messaging Operational
Mobile Wallets (Apple, Google, Samsung & Garmin Pay) Operational
Post Office Deposits / Withdrawals Operational
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This incident has been resolved. We’re sorry for any inconvenience.
May 7, 15:33 UTC
Monitoring - Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
May 7, 15:08 UTC
Investigating - We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
May 7, 14:10 UTC
May 6, 2021
Resolved - This incident has been resolved. We’re sorry for any inconvenience.
May 6, 15:19 UTC
Monitoring - Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
May 6, 14:49 UTC
Investigating - We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
May 6, 12:53 UTC
May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved. We’re sorry for any inconvenience.
May 4, 20:03 UTC
Identified - We are aware that some customers may be experiencing problems when trying to phone our customer service team from within the app. Our in app chat is open and fully operational. Please call us on 0207 9304 450 if you need to speak to someone urgently.
Our team are aware and looking into this to resolve it as soon as possible. We’re sorry for any inconvenience.
May 4, 14:01 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.