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We're very sorry for any inconvenience.","created_at":"2023-09-29T16:31:00.591+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-09-29T16:31:00.591+01:00","display_at":"2023-09-29T16:31:00.591+01:00","deliver_notifications":false,"tweet_id":null,"id":"c1tmy4m4g5r4","incident_id":"7wmtxy1nmkrq","custom_tweet":null,"affected_components":[{"code":"04ymdytpyck9","name":"Faster Payments","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Faster Payments","created_at":"2017-03-01T09:34:11.363+00:00","updated_at":"2023-09-29T17:30:47.108+01:00","position":2,"description":"Send money to and from your Starling Bank account via the Faster Payments service","showcase":false,"start_date":null,"id":"04ymdytpyck9","page_id":"z8sh6nsldxtk","group_id":null}]},{"name":"Calls and Chats","status":"completed","created_at":"2023-09-12T21:33:09.700+01:00","updated_at":"2023-09-13T08:59:07.247+01:00","monitoring_at":null,"resolved_at":"2023-09-13T08:59:07.233+01:00","impact":"maintenance","shortlink":"https://stspg.io/4n1nt3s1m6vk","scheduled_for":"2023-09-13T09:00:00.000+01:00","scheduled_until":"2023-09-13T09:20:00.000+01:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2023-09-12T21:33:09.695+01:00","reminder_intervals":null,"id":"1ym1jvjt58dp","page_id":"z8sh6nsldxtk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2023-09-13T08:59:07.233+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-09-13T08:59:07.233+01:00","display_at":"2023-09-13T08:59:07.233+01:00","deliver_notifications":false,"tweet_id":null,"id":"ztjpx7rgyhqk","incident_id":"1ym1jvjt58dp","custom_tweet":null,"affected_components":[{"code":"3148gfj4ptzl","name":"Customer Support","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Customers may experience delays or issues in calls or in-app chats being connected. We're really sorry for the inconvenience. This is due to planned maintenance and should only last a few minutes. 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We are aware and are working with MasterCard to resolve this. We apologise for the inconvenience caused.","created_at":"2023-06-12T15:14:59.004+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-12T15:14:59.004+01:00","display_at":"2023-06-12T15:14:59.004+01:00","deliver_notifications":false,"tweet_id":null,"id":"dv9rwg1p62nc","incident_id":"nh06wbn1f2fx","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Debit Cards","created_at":"2017-03-01T09:29:35.173+00:00","updated_at":"2026-07-15T10:02:09.636+01:00","position":1,"description":"Pay for goods and services using your Starling Bank debit card.","showcase":false,"start_date":null,"id":"3q68kks6xfg1","page_id":"z8sh6nsldxtk","group_id":null}]},{"name":"Card Payments","status":"resolved","created_at":"2023-04-03T09:03:07.675+01:00","updated_at":"2023-04-03T11:07:42.213+01:00","monitoring_at":"2023-04-03T09:53:23.473+01:00","resolved_at":"2023-04-03T11:07:42.194+01:00","impact":"minor","shortlink":"https://stspg.io/4c5zr0kb0vn9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-04-03T09:03:07.670+01:00","reminder_intervals":null,"id":"xdv4jh0hclkp","page_id":"z8sh6nsldxtk","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2023-04-03T11:07:42.194+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-04-03T11:07:42.194+01:00","display_at":"2023-04-03T11:07:42.194+01:00","deliver_notifications":false,"tweet_id":null,"id":"js5fgmf0x9mx","incident_id":"xdv4jh0hclkp","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused.","created_at":"2023-04-03T09:53:23.473+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-04-03T09:53:23.473+01:00","display_at":"2023-04-03T09:53:23.473+01:00","deliver_notifications":false,"tweet_id":null,"id":"5xz2b1s0wvmc","incident_id":"xdv4jh0hclkp","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2023-04-03T09:49:07.685+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-04-03T09:49:07.685+01:00","display_at":"2023-04-03T09:49:07.685+01:00","deliver_notifications":false,"tweet_id":null,"id":"jm8cjp5g0t2l","incident_id":"xdv4jh0hclkp","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.","created_at":"2023-04-03T09:03:07.765+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-04-03T09:03:07.765+01:00","display_at":"2023-04-03T09:03:07.765+01:00","deliver_notifications":false,"tweet_id":null,"id":"r3wqspcmgfpj","incident_id":"xdv4jh0hclkp","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Debit Cards","created_at":"2017-03-01T09:29:35.173+00:00","updated_at":"2026-07-15T10:02:09.636+01:00","position":1,"description":"Pay for goods and services using your Starling Bank debit card.","showcase":false,"start_date":null,"id":"3q68kks6xfg1","page_id":"z8sh6nsldxtk","group_id":null}]},{"name":"Card Payments","status":"resolved","created_at":"2022-02-07T17:01:56.193+00:00","updated_at":"2022-02-07T18:24:51.547+00:00","monitoring_at":null,"resolved_at":"2022-02-07T18:24:51.531+00:00","impact":"minor","shortlink":"https://stspg.io/s6ygv7zj6ns6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-02-07T17:01:56.189+00:00","reminder_intervals":null,"id":"f7sf6zb8cqp1","page_id":"z8sh6nsldxtk","incident_updates":[{"status":"resolved","body":"This incident has now been resolved.","created_at":"2022-02-07T18:24:51.531+00:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-02-07T18:24:51.531+00:00","display_at":"2022-02-07T18:24:51.531+00:00","deliver_notifications":false,"tweet_id":null,"id":"q5930fjdlyfr","incident_id":"f7sf6zb8cqp1","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We’re aware that some customers may be experiencing problems when trying to complete some card transactions. Our team are aware of the issue and working to fix this as soon as possible. We’re sorry for any inconvenience.","created_at":"2022-02-07T17:01:56.254+00:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-02-07T17:01:56.254+00:00","display_at":"2022-02-07T17:01:56.254+00:00","deliver_notifications":false,"tweet_id":null,"id":"6mkmppm3v69q","incident_id":"f7sf6zb8cqp1","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Debit Cards","created_at":"2017-03-01T09:29:35.173+00:00","updated_at":"2026-07-15T10:02:09.636+01:00","position":1,"description":"Pay for goods and services using your Starling Bank debit card.","showcase":false,"start_date":null,"id":"3q68kks6xfg1","page_id":"z8sh6nsldxtk","group_id":null}]},{"name":"Service Disruption","status":"resolved","created_at":"2021-12-13T15:46:30.982+00:00","updated_at":"2021-12-13T16:42:12.656+00:00","monitoring_at":"2021-12-13T16:16:59.124+00:00","resolved_at":"2021-12-13T16:42:12.636+00:00","impact":"minor","shortlink":"https://stspg.io/nbmgxlgcstw7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2021-12-13T15:46:30.976+00:00","reminder_intervals":null,"id":"rjq41v9g1vfy","page_id":"z8sh6nsldxtk","incident_updates":[{"status":"resolved","body":"This incident has been resolved. We’re sorry for any inconvenience.","created_at":"2021-12-13T16:42:12.636+00:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-12-13T16:42:12.636+00:00","display_at":"2021-12-13T16:42:12.636+00:00","deliver_notifications":false,"tweet_id":null,"id":"10wxdzxnbrwg","incident_id":"rjq41v9g1vfy","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.","created_at":"2021-12-13T16:16:59.124+00:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-12-13T16:16:59.124+00:00","display_at":"2021-12-13T16:16:59.124+00:00","deliver_notifications":false,"tweet_id":null,"id":"516hzxmljvxl","incident_id":"rjq41v9g1vfy","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.","created_at":"2021-12-13T15:46:31.091+00:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-12-13T15:46:31.091+00:00","display_at":"2021-12-13T15:46:31.091+00:00","deliver_notifications":false,"tweet_id":null,"id":"z77qkv6539ly","incident_id":"rjq41v9g1vfy","custom_tweet":null,"affected_components":[{"code":"3q68kks6xfg1","name":"Debit Cards","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Debit Cards","created_at":"2017-03-01T09:29:35.173+00:00","updated_at":"2026-07-15T10:02:09.636+01:00","position":1,"description":"Pay for goods and services using your Starling Bank debit card.","showcase":false,"start_date":null,"id":"3q68kks6xfg1","page_id":"z8sh6nsldxtk","group_id":null}]}]
}