Service Disruption to Card Transactions

Incident Report for Starling Bank

Resolved

Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Posted Aug 17, 2019 - 15:10 BST

Monitoring

We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Posted Aug 17, 2019 - 14:14 BST

Update

We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.
Posted Aug 17, 2019 - 13:41 BST

Update

We are continuing to investigate this issue.
Posted Aug 17, 2019 - 10:54 BST

Investigating

We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.
Posted Aug 17, 2019 - 10:51 BST
This incident affected: Debit Cards and Post Office Deposits/Withdrawals.