Partial outage of international payments

Incident Report for Starling Bank

Resolved

This incident has been resolved.
Posted Mar 31, 2021 - 16:03 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2021 - 14:41 BST

Investigating

We are aware that some customers may be experiencing problems when trying to attempt to make international payments, and receiving quotes for sending GBP to other currencies.
Our team are aware and looking into this to resolve it as soon as possible. Please do attempt to retry your payment as it may work. We’re sorry for any inconvenience.
Posted Mar 31, 2021 - 13:33 BST
This incident affected: International Payments.