Service Disruption to Card Transactions

Incident Report for Starling Bank

Resolved

This incident has been resolved.
Posted Sep 28, 2019 - 19:23 BST

Monitoring

We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
Posted Sep 28, 2019 - 18:41 BST

Update

We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.
Posted Sep 28, 2019 - 17:35 BST

Update

We are continuing to investigate this issue.
Posted Sep 28, 2019 - 17:01 BST

Update

We are continuing to investigate this issue.
Posted Sep 28, 2019 - 16:44 BST

Update

We are continuing to investigate this issue.
Posted Sep 28, 2019 - 16:43 BST

Investigating

Some customers may experience issues with their card transaction. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Posted Sep 28, 2019 - 16:41 BST
This incident affected: Debit Cards, Mobile Wallets, and Post Office Deposits/Withdrawals.