Cloudflare outage

Incident Report for Starling Bank

Resolved

This incident is now resolved
Posted Jun 24, 2019 - 16:23 BST

Monitoring

The underlying issue appears to be resolved and we believe services have returned to normal. We continue to monitor the situation closely.
Posted Jun 24, 2019 - 13:50 BST

Identified

Starling has been impacted by the global Cloudflare issue. The Starling app and the majority of functions continue to work, however we are experiencing issues with international payments and calls to customer services. You can access support using in app chat or web chat on starlingbank.com. Our website was unavailable briefly this morning and that has now been rectified. We are continuing to work to resolve these issues.
Posted Jun 24, 2019 - 13:34 BST

Update

We are continuing to investigate this issue.
Posted Jun 24, 2019 - 12:59 BST

Investigating

We are currently investigating the impact of the cloudflare outage on our services.
Posted Jun 24, 2019 - 12:56 BST
This incident affected: International Payments, Customer Support, and Website.