Service Disruption

Incident Report for Starling Bank

Resolved

This incident has been resolved. We’re sorry for any inconvenience.
Posted May 07, 2021 - 16:33 BST

Monitoring

Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
Posted May 07, 2021 - 16:08 BST

Investigating

We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
Posted May 07, 2021 - 15:10 BST
This incident affected: Debit Cards and Post Office Deposits/Withdrawals.