Service Disruption to Card Transactions

Incident Report for Starling Bank

Resolved

We’re sorry our card payments were down earlier on 9 September. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
Posted Sep 09, 2019 - 16:35 BST

Monitoring

Earlier today some customers may have experienced issues with card transactions. The situation is now stable however we continue to monitor closely.
Posted Sep 09, 2019 - 15:43 BST

Identified

We are still experiencing issues with some card transactions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Posted Sep 09, 2019 - 14:43 BST

Monitoring

Some customers may have experienced issues with card transactions earlier today. We are now seeing more stability. We will continue to monitor the situation.
Posted Sep 09, 2019 - 14:38 BST

Identified

We are currently experiencing issues with some card transactions. You can still withdraw cash at the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Posted Sep 09, 2019 - 12:52 BST
This incident affected: Debit Cards and Post Office Deposits/Withdrawals.